FAQs

What about refunds & returns?

Enjoy 365 days of free returns & refunds!

If there is anything wrong with your product or if you are unsatisfied for whatever reason, you can effortlessly contact us by using the link below or by shooting us an email manually.

support@torchesandswords.com

What about shipping & tracking costs?

Our carrier ravens are always delivering for free and with tracking included.

Click the link below and explore our delivery process, countries our carrier ravens deliver to, and a secret well kept from the prying eyes of other adventurers.

Delivery Info

How do I apply my discount code?

If you have successfully finished our hidden newsletter quest, your discount will apply automatically during your checkout process.

If you have found one of our secret discount codes elsewhere, you can apply it manually during your checkout process.

Please keep in mind that discount codes don't stack, and only one discount at a time can apply to a single order.

How can I track my placed order?

All deliveries come with tracking included.

You can track your order any time by clicking on the link below and entering the email address you have used to place your order.

Loot Tracking

How can I get in contact with you?

Got lost on your adventure?

Our magical support staff is available 24/7, and you can effortlessly get in touch by using the link below or by shooting us an email manually.

support@torchesandswords.com

Why are products disappearing?

LIMITED DROPS EACH MONTH:

Once created by the wizard Harptos of Kaalinth, the Calendar of Harptos split the year into twelve months, each lasting three tendays.

Rare & unique items will emerge each month and later disappear into the abyss, never seen again.

Where can I learn about your story?

We are a company based in Australia, with a growing team of highly-passionate people from all over the world.

At Torches & Swords, we believe that online shopping should be all about adventure and a meaningful journey.

Where can I learn about your mission?

We strive to provide high-quality products, fair prices, and the most exciting online shopping experience in the industry.

With our exclusive monthly drops and other surprises, there is always something new to explore and mysterious secrets to uncover.